Who we are

We are Diligence Hub, a  service provided by FCSA, a company registered in England and Wales (06622024). Our address is 71-75 Shelton Street, London, WC2H 9JQ.

Our website address is: www.diligencehub.co.uk.

Controller

FCSA is the controller and responsible for your personal data (collectively referred to as “FCSA”, “we”, “us”, or “our” in this privacy notice.

We have appointed a Data Protection Representative (DPR) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPR using the details set out below.

Our full contact details are:

• Full name of legal entity: The Freelancer and Contractor Services Association Ltd
• Name and title of DPR: Chris Bryce, Chief Executive
• Email address: info@fcsa.org.uk

You have the right to make a complaint at any time to the Data Protection Commissioner’s Office (DPC), the supervisory authority for data protection issues (www.dataprotection.ie). We would, however, appreciate the chance to deal with your concerns before you approach the DPC, so please contact us in the first instance.

Changes to the privacy notice and your duty to inform us of changes

This version was last updated on 9th April 2024. 

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Cookies

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Who we share your data with

We will not sell your data to third parties and will only share your data in accordance with the Diligence Hub service offered. We will not pass your details to any third party for direct mailing purposes. If you request a password reset, your IP address will be included in the reset email.

Purposes for which we will use your data

We are committed to protecting your privacy. Set out below is an explanation of how we use information about visitors to this site.

1. We may use your Technical Data to administer and protect our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data. Such use would be necessary for our legitimate interests (for running our business, provision of administration and IT services, to prevent fraud and in the context of a business reorganisation exercise), and to comply with a legal obligation.
2. We may use your Usage Data and Technical Data to deliver relevant website content to you and measure or understand the effectiveness of the content. Such use would be necessary for our legitimate interests (to study how customers use our services, to develop them, to grow our business and to inform market strategy).
3. We may use your Usage Data and Technical Data to use data analytics to improve our website, services, marketing, customer relationships and experiences. Such use would be necessary for our legitimate interests (to define types of customers for our services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy).
4. We use the information you have provided in our registration form to communicate with you in relation to our services. Such use is necessary for our legitimate interests or necessary for purpose of entering into a contract with you. You have the right to object to receiving marketing emails from us. You can do so by using the unsubscribe link on the email.
5. Where you have given consent, we use the information you have provided in our contact form to send to you direct marketing materials, which provide information about our services and offers. You will have the opportunity to unsubscribe each time we send a newsletter to you.

How long we retain your data

For users that register on our website we store the information they provide in their user profile. All users can see, edit, or delete their information at any time (except they cannot change their username). Website administrators can also see and edit that information. We hold this information for as long as you remain a user of the site.

What rights you have over your data

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.